CEO NSWBC Message: National Broadband Service Guarantee – a must for business!

A Major Announcement from NSW Business Chamber’s CEO:

Last year NSW Business Chamber conducted a statewide survey of members, finding delays and disruptions in the NBN rollout were costing businesses, on average, $9000!

We heard from too many businesses who were unable to trade or process transactions because of serious failures with broadband services, particularly those in our regions.

That’s why we’re calling for the introduction of a National Broadband Service Guarantee, to reduce frustration and confusion faced by consumers in resolving faults and failures, in a submission to the ACCC’s Inquiry into NBN wholesale service standards.

What are we calling for?

  • Implemented service standards where business customers may be entitled to compensation for failure to deliver to set standards
  • Requirements to maintain management continuity when customers migrate to the NBN
  • Dispute resolution and consultation procedures
  • A compliance, performance and reporting regime managed by the ACCC and underpinned by enforcement provisions including civil penalties.

Our call for better service and account management for business customers has already been welcomed by many Chamber members, such as Penrith business owner Kim Owen, who has seen her bills almost double from $600 a month to over $1000 since transitioning to the NBN.

You may have seen us featured on Channel 7 News and the Daily Telegraph in recent weeks urging the NSW Government to take action.

How can you help?

We’ve had strong media coverage so far in Sydney and Regional NSW, but now it’s time to put the spotlight on you.

We need to highlight the impact that drop-outs, poor installations, and service faults are having on our members in the business community experiencing this firsthand.

  1. Email your local Federal MP to voice your support for the NBN Broadband Service Guarantee and share the reality of how it has impacted your business.
  2. Spread our message on Social Media. Share our Infographic on Facebook, Twitter or LinkedIn and help us generate support for NSW businesses who rely on a stable, reliable internet connection.

Something needs to be done urgently to put the onus back on the parties supplying broadband services to assume responsibility and deliver what they promise.

Thanks for your support.

All the best,
Stephen Cartwright
Chief Executive Officer
NSW Business Chamber